FAQ

The SafeCoil™ system is asteel coil that elongates upon impact, absorbing crash forces that wouldotherwise be transferred to the child.

The shape of the frame biomimicks nature’smost resilient structure, the egg. Think domes, bridges, racing helmets…The eggis a powerful, impact-diffusing shape. Ouregg-shaped frame is made of carbon fiber, which is seventimes stronger than steel."

That is absolutely true! In fact, we biomimicked the woodpecker’s unique plate-like bone structure which diffuses the brunt of
impact when it pecks for food, and applied it to the side-impact protection
system.

The babyark car seat meets and exceeds all applicable requirements of Federal Motor Vehicle Safety Standard (FMVSS) 213 for use in motor vehicles. We performed over 200 crash tests at multiple speeds and with different child weights, covering front and side impacts.

Yes. babyark uses only naturally flame-retardant fabrics that are unbelievably soft to the touch. No added chemicals, only comfort.

Go to this link to check the specifications of the seat.

Maximum harness height: 16.3 inch;
Shoulder width: 11 inch;
Seating depth: 12.6 inch

The 80/20 rule is a guideline that states that 80% of the car seat must be on the vehicle seat, with only 20% overhanging the edge of the vehicle seat. babyark is not required to follow the 80/20 rule due to the robust structure of the base and energy absorbing system.

Please contact babyark at contact@babyark.com and we will send a full set of fabric covers without magnets.

Yes, the recline position of the babyark car seat can be changed even when the seat is installed, and the child is seated. To do this, simply pull the lever on the front of the seat and pull or push the seat into the desired recline position. It is important to note that the seat must be in the "safe recline zone" for both rear-facing and forward-facing directions.

When installing babyark using the recommended method (rigid lower anchors, vehicle seat belt, and support leg) a vehicle seat protector is allowed. Do not use a vehicle seat protector when installing your babyark seat using any other installation method.

Charging the base is approved during use and while driving. Note that the charging cable should be safely routed to not interfere with any objects or children. When not in use, store the cable safely away. Charging the base when the vehicle is not powered depends on the vehicle’s model and settings – please refer to your vehicle owner's manual.

The ACTV8 smart base uses a rechargeable battery to power its sensors and light indicators. Before using the base for the first time, we recommend charging the base for about 2 hours. The base will need to be charged periodically once it is in use. The battery LED indicator will flash green when charging and flash red when the battery is critically low.

When fully charged, the battery can last 3-4 weeks. When the battery is critically low, the battery LED indicator in the front of the base will flash red.

Yes. The sensors in the car seat that are connected to the mobile app identify if your baby is still in the seat and will notify you immediately. When using the infant insert cushions, the forgotten child alert will only be activated once the child is buckled.

babyark's integrated sensors work with the app to send a push notification to your phone if your child has been left in the vehicle.
Please note that when using the infant insert cushion, the alert will only work if the child is buckled into the car seat.

Yes. The babyark sensors will alert you if the crotch buckle has not been buckled or if the child has unbuckled the crotch buckle during the ride. You will receive an alert in the app, the light on the SmartBase will turn red, and it will make a sound.
The app cannot tell you if your child has been properly harnessed. Be sure to read your manual and follow all the steps for securely harnessing your child in the babyark car seat.

Paired with the babyark mobile app, the sensor system helps assure the caregiver that they are properly installing the seat for each and every ride

Yes. The sensors in the car seat that are connected to the mobile app identity if your baby is still in the seat and will notify you immediately. The forgotten child feature does not work with an infant insert at this stage.

The electronics are located in the bottom of the smart base and not the seat, keeping the electronics farther away from potentially harmful liquids. Important to emphasize that the base is not sealed, and care should be taken to avoid excessive spillage.The seat's fabric covers are easy to replace and reinstall - refer to the how-to video to change the covers.

There are no electronics in the car seat itself. If liquid is spilled in the car seat, soak up as much of the liquid as possible with a towel, zip off the fabric and allow to drip dry.
If you need to wash the fabric cover, refer to the cleaning instructions in the manual and on the fabric care tags.
The smart base contains electronics and is not waterproof. While a small spill is not enough to harm the electronics or cause the base to malfunction, take care to avoid large spills or submerging the base in water or other liquids.

First, download the babyark app to your mobile device. After you pair your babyark to the app, easy to follow on-screen instructions will guide you through each step of the installation.

Yes. babyark's recommended installation for both rear and forward-facing children uses both the rigid lower anchors and the vehicle seat belt. Read your car seat and vehicle manuals and follow all instructions for proper installation.

Yes. The babyark car seat can be installed safely using only the vehicle seat belt. However, it will not be able to utilize the SafeCoil™ energy absorbing system and the app step-by-step instructions.
When using a different installation method, please follow all the instructions in the manual to ensure you are installing the car seat correctly.

The babyark seat can be installed multiple ways:
• Seat belt only (Rear-facing)
• Seat belt with top tether (Forward-facing)
• Lower Anchors only (rigid LATCH) - for rear-facing children up to 15 lbs.
• babyark’s recommended installation method: Rigid LATCH, vehicle seat belt, and support leg (for both rear-facing and forward-facing).
When properly installed in any of these ways, the babyark car seat provides excellent protection for your child in a crash.
The rigid LATCH and support leg are additional safety features that can further improve crash outcomes and we recommend their use when possible.
Always read both your car seat and vehicle manuals and follow all instructions for proper use.

The babyark Premium car seat is certified for use in an aircraft with the base (please refer to the manual for instructions on how to install the car seat in an airplane).
The babyark Classic car seat is NOT certified for use in an aircraft.

Yes. The vehicle seat belt must be locked when installing your babyark car seat. If your vehicle seat belt does not lock, please contact babyark and we will send you a locking clip and instructions for use, free of charge.
Please refer to your vehicle owner's manual to confirm how your vehicle seat belts lock.

The recommended installation for the babyark car seat uses the support leg, vehicle seat belt, and rigid lower anchors. Most vehicles only have two sets of lower anchors in the rear seating positions - one set behind the driver and one set behind the passenger.
If your vehicle doesn't have a dedicated set of lower anchors in the rear center seating position, it isn't possible to install three babyark car seats across using the recommended installation.
When installing a babyark car seat on each outboard seat (behind the driver and behind the passenger), there may be enough space in the rear center seat for a high back or backless booster.
Please check your vehicle user manual and rear seat dimensions before purchasing more than two babyark car seats.

Yes, Like an infant seat that docks into a base, the babyark car seat also has a certain amount of movement even when it is docked securely onto its base.
We recommend checking that the seat is properly connected to the base by making sure the black safety bar behind the rear cushion is down.
Then, place your hand in the curve of the seat near the side impact wing and try to move the car seat from front to back and side to side. If the seat moves less than an inch in any direction, it is securely installed.
If the car seat moves more than an inch, try a different seat in your vehicle.
If you are concerned about the movement of your car seat, please contact babyark and one of our experts will work with you to make sure your car seat is installed correctly.

The Classic seat uses steel and aluminum in place of carbon fiber. 

Yes - Both the Classic and Premium seats offer the same high-quality, machine washable, naturally flame-resistant fabrics with magnetic straps for easier loading, a quick-lock chest clip, and zippers for easy removal/replacement.

Yes! For babyark Classic users, the app will still provide important information like an installation guide, instructions for daily use, and information about how to make adjustments to your babyark seat.

Yes, Classic users will still have a visual cue and will be able to note if the steel coil has been elongated and if the top and bottom shells of the base are no longer aligned (vs the Premium which will have an additional app notification and a circulating red light on the safety LED ring on the smart base).

Yes, you can install the Premium seat on Classic bases (without the app connectivity features that are available only in Smart Bases)

The babyark sensors in the Smart Base will detect whether the SafeCoil™ energy absorption system has been activated. The safety LED ring in the base will show a circulating red light and you will receive a notification on your phone via the babyark app.
There will also be two additional visible cues:
- The SafeCoil will be elongated when viewed through the transparent window in the base.
- The top white/grey shell and bottom black shell of the base will be out of alignment.

The babyark car seat doesn’t have an expiration date due to 6 main reasons:
• The no expiration date is only valid with a 10-year complementary checkup (just like a checkup for your car) to make sure it is still working properly.
• Our main structure is based on steel and aluminum, while the outer plastics that are exposed to the sun are only for aesthetic purposes
• Harness – in case the harness has degraded or damaged over time, the harness can be replaced.
• Crash detection – on top of the 5 NHTSA rules for a more than minor crash, we can detect if the babyark seat needs to be replaced due to a crash and notify you via the app. It is also a visual indication (shells of the base are not aligned – meaning the SafeCoil™ has been activated)
• Labels – in case labels have been degraded or peeled off, we offer a labels replacement kit
• Communication – with our app we can notify our customers about any changes and updated in the regulation

The easiest way to make a claim is to reach out to our customer service department by email: contact@babyark.com , by phone 1-(888) 922-2927 or using the online chat feature on our website.

babyark has 3 ways to detect crashes:
• Visual indication - The Safe coils will be elongated, and the top and bottom shells will no longer be aligned.
• Electronic light indication - If the crash was severe enough and the seat requires replacement, the safety LED ring in the base will circle in red.
• App alert - If the crash was severe and the seat needs replacement, the babyark app will notify you.

If the babyark car seat did not detect a crash, it can continue to be used as long as it also meets the NHTSA (National Highway Traffic Safety Administration) minor crash guidelines: The vehicle was able to be driven away from the crash site
ii. The vehicle door nearest the car seat was not damaged
iii. None of the passengers in the vehicle sustained any injuries in the crash
iv. If the vehicle has airbags, the airbags did not deploy during the crash
v. There is no visible damage to the car seat
If any of these conditions are not met the car seat must be replaced, even if the babyark seat did not detect a crash.

Your babyark car seat will be shipped 1-2 business days after you place your order. Standard shipping takes 3-5 business days and express shipping takes 1-2 business days. You will receive tracking details once your order has been shipped.

Currently, we only ship to the contiguous United States (excluding Hawaii, Alaska, and Puerto Rico). If you are located outside of the US and would like to be notified when we start shipping to your city, please contact us at contact@babyark.com

You can make or schedule payments at affirm.com or in the Affirm app for iOS or Android. Affirm will send you email and text reminders before payments are due.

Yes—you can return an item you bought with Affirm by initiating the return process with the store.

No—your credit score won’t be affected when you create an Affirm account or check your eligibility. If you decide to buy with Affirm, this may impact your credit score. You can find more information in Affirm’s Help Center.

No—your credit score won’t be affected when you create an Affirm account or check your eligibility. If you decide to buy with Affirm, this may impact your credit score. You can find more information in Affirm’s Help Center.

Yes, you’ll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it’s really you who is creating your account and signing in.

You can visit their website at affirm.com.